Refund policy

We want you and your pet to be happy with your order. Here is how we handle problems.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 14 days of delivery at support@uxvena.com. Please include your order number and clear photos of the item and its packaging. We cannot process a claim without photos.

Once we confirm the issue, you can choose a replacement or a full refund. We may ask you to send the item back, unused and in its original packaging, using a prepaid return label that we provide. Please use only that label; returns sent any other way cannot be refunded.

Other returns

Because our products are used with pets, we do not accept returns or exchanges for change of mind once an order has been delivered.

Cancellations

We send orders to our warehouse partners quickly, often within a few hours. If you need to cancel, email us right away with your order number. We can cancel only if the order has not yet been processed. If it has already shipped, you may refuse the package at delivery and we will refund you once it is returned to us.

Refunds

Approved refunds are issued to your original payment method. When a return is required, the refund is issued after the returned item is received and checked. It can then take up to 10 business days for the refund to appear, depending on your bank or card issuer.